242 Mills Street

Wadsworth, OH 44281-1428

Cell (330) 322-4805

Email: twysockijobs@yahoo.com

Thomas G. Wysocki

Summary of Qualifications

· 14 + years total experience operating, configuring, troubleshooting, repairing, and programming computers and networks, including professional, educational, and personal experience, 12 years professional computer and network experience.

· Strong knowledge of PC operations and troubleshooting, hardware, Novell Netware and Windows NT networks, Windows 2000, Windows 2000 Server, Windows NT Server, Windows XP, Windows ME, Windows 95, Windows NT workstation v3.51 and v4.0, Windows 98, Windows 98SE, Windows 3.1x, DOS, and business software packages.

· Able to quickly learn, support, and teach new software packages, operating systems, and programming languages.

· Able to convey complex technical information to non-technical users in an easy to understand manner.

Employment

Feb 2004 – Present Self Employed PC / LAN Technician Wadsworth, OH

Feb 2004 - Present Self Employed PC / LAN Technician

Responsibilities of position:

· Provide high level, hands-on computer and network tech support to small businesses and home users. Implementing the roll-out of new PCs for small business and home users. Creating software images; Configuring PCs and loading them with software; diagnosing, troubleshooting, & fixing PC problems; Removing viruses; Installing new hardware; Configuring client workstations and printers to connect to network; Solving network connectivity problems; Solving network printing problems; Transferring applications and data files between old PCs and new PCs; Resolving remote connectivity problems; Installing network hardware and running network cable; Scrubbing and reloading old PCs.

· Platforms supported include: Desktop and notebook PCs running Windows XP, Windows 2000, Windows ME, Windows 98, Windows 95, Windows 3.1x, and DOS; Palm Pilots and Handspring Visors; and Windows NT and 2000 servers. I also support HP and Ricoh printers and scanners, HP JetDirect network print servers, HP & Iomega tape drives, Iomega Zip drives.

· Applications supported include: All Windows operating systems, MS Office 97, 2000, and XP suites, Lotus Notes R5, Cisco VPN client, Lotus 123 r5, Ghost, Adobe Acrobat Reader, Adobe Acrobat, Norton Ghost, Corel WordPerfect suite 7 & 8, Internet Explorer 5.5 & 6, MS Project, Adaptec Easy CD Creator, Nero Burning ROM, pcANYWHERE, McAffee AV, Symantec AV, GRIsoft AVG AV, Netscape Navigator and Communicator, NetWare 3.12 and 4.11, DSL Connectivity, various business software applications

Mar 2000 – Feb 2004 Alternative Resources Corporation Cleveland, OH

Mar 2002 – Feb 2004 Contract position with Kichler Lighting – PC / LAN Technician

Responsibilities of position:

· Provide high level, hands-on computer tech support to Kichler office and factory staff as part of the PC Help Desk team. Implementing the roll-out of new PCs and the re-imaging of old PCs throughout the facility. Creating software images; Configuring PCs and loading them with software; diagnosing, troubleshooting, & fixing PC problems; Installing new hardware; Configuring client workstations to connect to network; Solving network connectivity problems; Solving network printing problems; Transferring applications and data files between old PCs and new PCs; Resolving remote connectivity problems; Scrubbing and re-deploying old PCs; Performing tape backups of servers; Various network administration tasks.

· Platforms supported include: Desktop and notebook PCs running Windows 95, 98, 2000, and XP; Palm Pilots, Handspring Visors, and Pocket PCs; Apple Macintosh G3s; and Windows NT and 2000 servers. I also supported HP and Ricoh printers and scanners, Dell DLT tape drives, and Iomega Zip drives.

· Applications supported include: Windows 95, MS Office 2000 suite, Lotus 123 r5, Ghost, MS Exchange server, Adobe Acrobat Reader, Adobe Acrobat, Adobe Photoshop, PeopleSoft, Norton Ghost, Internet Explorer 5.5, & 6, MS Project, CA AccPac accounting, Crystal Reports, Adaptec Easy CD Creator, Stat!, pcANYWHERE, VNC, Symantec AV, Netscape Navigator and Communicator, MS Systems Management Server, Cisco VPN client, RightFax, Oracle client, UPS and FedEx shipping software

Mar 2000 – Mar 2002 Contract position with Akron General Hospital – PC / LAN Technician

Responsibilities of position:

· Provide high level, hands-on computer tech support to hospital staff as part of the PC roll-out team. Implementing the roll-out of new PCs throughout the hospital. Creating software images; Configuring PCs and loading them with software; diagnosing, troubleshooting, & fixing PC problems; Installing new hardware; Configuring client workstations to connect to network; Solving network connectivity problems; Solving network printing problems; Transferring applications and data files between old PCs and new PCs; Resolving remote connectivity problems; Scrubbing and re-deploying old PCs. Help provide PC support to other departments as needed.

· Platforms supported include: Desktop and notebook PCs running Windows 2000, Windows 95, Windows 98, Windows ME, Windows 3.1x, and DOS; Palm Pilots and Handspring Visors; and Netware 3.12 & 4.11 and Windows NT servers. I also supported HP printers and scanners, HP & Iomega tape drives, and Iomega Zip drives.

· Applications supported include: Windows 95, MS Office 97 suite, Lotus 123 r5, Ghost, Attachmate Extra!, Novell GroupWise 5, Adobe Acrobat Reader V4, MedPlus ChartMaxx, Shiva Dial-out Chooser 95, Paradox 4.0 for DOS, Paradox for Windows, Professional Write, Norton Ghost, Corel WordPerfect suite 7 & 8, WordPerfect 5.1 & 6, Internet Explorer 4, 5, & 5.5, MS Project, Paging software, CA AccPac accounting, Crystal Reports, Adaptec Easy CD Creator, CA ServiceIT, pcANYWHERE, McAffee AV 4.5, Netscape Navigator and Communicator, NetWare 3.12 and 4.11, Win95 Dial-Up Networking

Sept 1999 – Mar 2000 CTG – Computer Task Group Seven Hills, OH

Sept 1999 – Feb 2000 Contract position with FirstEnergy Corp. – Functional Area Consultant - PC / LAN Technician

Responsibilities of position:

· Provide high level PC and LAN support for several departments. Configuring PCs and loading them with software; diagnosing, troubleshooting, & fixing complex hardware and software problems; Installing new hardware; Configuring client workstations to connect to network; Solving network printing problems; NetWare system administration tasks (working with user IDs, rights, groups, & login scripts); Resolving remote connectivity problems.

· Platforms supported include: Desktop and notebook PCs running Windows 95, Windows 98, Windows 98SE, Windows NT4 Workstation, and Netware 3.12 & 4.11 servers, 3Com Palm Pilots.

· Applications supported include: Windows 95, Windows 98, Windows NT4 Workstation, MS Office 97 suite, Ghost, Lotus Notes 4.5.2 and 4.5.7, Internet Explorer, Netscape Navigator and Communicator, NetWare 3.12, 4.11, and 5.0, Novell Client 32 v3.10, Siebel 99, Axent DST, Lotus EasySync, Pylon Pro, Outlook Express, Norton Antivirus, Norton Utilities, Pointcast, Actuate Browser, Adobe Acrobat reader, scanner software, MapInfo Professional, Procomm 3, and various FirstEnergy custom Powerbuilder based client-server applications

June 1997 – Sept 1999 Alternative Resources Corporation Cleveland, OH

July 1998 – Sept 1999 Contract position with Sherwin Williams – PC / LAN Technician

Responsibilities of position:

· Provide high level, hands-on computer tech support to over 70 auditors and managers in the Internal Audit department, including many remote mobile users. Configuring PCs and loading them with software; diagnosing, troubleshooting, & fixing PC problems; Installing new hardware; Configuring client workstations to connect to network; Solving network printing problems; Various NetWare system administration tasks (working with user IDs, rights, groups, & login scripts); Backing up & restoring files on NetWare server; Resolving remote connectivity problems. Help provide PC support to other departments as needed.

· Platforms supported include: Desktop and notebook PCs running Windows 95, Windows 3.1x, and DOS, and Netware 3.12 & 4.11 servers.

· Applications supported include: Windows 95, MS Office 97 suite, Lotus 123 r5, Ghost, Price Waterhouse Coopers Teammate 98, Visio Professional v5.0, Monarch v3.05, Lotus Notes 4.6.2, Lotus ccMail and ccMail mobile, Canon IS Scan, Logitech Imageware, ArcServe 6, Windows CE services, McAffee AV 3.x and 4.02, MS Personal Web server, Novell ZEN Works, Netscape Navigator and Communicator, NetWare 3.12 and 4.11, Win95 Dial-Up Networking

Jan 1998 – July 1998 Contract position with Ameritech - Help Desk Specialist TS-1

Responsibilities of position:

· Provide computer tech support to over 1300 Ameritech customer service reps and managers, responding to help calls from users by gathering relevant data, troubleshooting problems to determine solutions, and communicating solutions to non-technical users in a clear, easy to understand manner, or using Microsoft Systems Management Server software to remotely fix problems.

· Platforms supported include PCs running Windows NT Workstation 4.0 & 3.51, Windows 95, and Win 3.11.

· Applications supported include: Ameritech proprietary software, Attachmate Extra!, MS-Office 97 suite, Office 95 suite, MS-Office Pro (16-bit) suite, Netscape, Internet Explorer 4, Norton Anti-Virus, Quintus, Utopia, and many other business software applications

· Troubleshooting and correcting network printing problems, correcting problems with user accounts on various systems, resetting passwords, miscellaneous tasks as required to support end users

June 1997 – Dec 1997 Contract position with Rockwell Automation / Allen-Bradley - Help Desk Specialist III

Responsibilities of position:

· Provide high level computer tech support to 2000+ users, responding to help calls from users by gathering relevant data, troubleshooting problems to determine solutions, and communicating solutions to non-technical users in a clear, easy to understand manner

· Platforms supported include PCs running Windows NT Workstation v4.0 and v3.51, Windows 95, Windows for Workgroups v3.11, Windows 3.1, and MS-DOS; Apple Macintosh; and UNIX workstations running Solaris, SunOS, and HP-UX; VMS; and IBM Mainframe

· Applications supported include: MS-Office 97, Office 95, MS-Office Pro (16-bit) suite, Clarify, Lotus Notes v4.5, ccMail, ccMobile, Netscape Mail & Navigator, Internet Explorer v3, Shiva Remote Access, Meeting Maker XP 4.1, OnNet 32 applications, Adobe Acrobat, Norton Anti-Virus, and many other business software applications

· Troubleshooting and correcting network printing problems, network and remote access problems; correcting problems with user accounts on various systems, resetting passwords, miscellaneous tasks as required

Nov 1995 - June 1997 Price Waterhouse LLP Cleveland, OH

Product Support, Southeast Region Management Consulting - Utilities

Responsibilities of position:

· Coordinate the acquisition, distribution, administration, troubleshooting, maintenance, and repair of laptops and workstations for 200+ Public Utilities Group consultants, partners, and practice support staff. This included: installing new hardware; troubleshooting PC hardware and software problems; installing and removing software; providing technical support for consultants, partners, & staff; some network installation, troubleshooting, and setup; workstation setup; ordering, configuring, and distributing PCs for PUG staff

· Writing technical documentation for hardware & software installation & setup

· Supporting the download of source code from remote sites, Troubleshooting and maintaining a frame relay network connection, Created an automated process for downloading files from an NT server and a mainframe, and picking out the files that had changed since the last download. Automating this process substantially reduced the time necessary to complete the process and improved the accuracy.

· Gather, organize, document, and distribute deliverables from Utilities projects - source code; analysis, design, and construction documentation; software tools, etc.

Aug 1994 - Nov 1995 Alternative Resources Corporation Cleveland, OH

June 1995 – Nov 1995 contract position with Price Waterhouse Public Utilities Group -Product Support

Responsibilities of position: Same as permanent position with Price Waterhouse

Aug 1994 – June 1995 contract position at MCI North Royalton Data Center Tape Library - Operator / Tape Clerk

· Responsibilities of position: Mounting computer tape cartridges; reels; and optical disks, re-filing used tapes, cleaning tape drives, entering and ejecting tapes to and from robotic silos, and sending tapes to other locations via UPS

· Received Alternative Resources’ Service Excellence Award.

1991 – 1994 BP Oil National Credit Card Center Cleveland, OH

1992 - 1994 C.C.S. Department (special collections) - System Operator on an IBM System/36

· Regular duties included: Tape backups, IPL, purge operations, operating the system console, running reports, operating, cleaning and maintaining tape unit, printers, and laser printers; programming call vectors on a PBX system, helped systems analyst re-document collection software system to update manuals, used Quattro Pro to assemble data from printouts into meaningful reports for managers.

· Received a Certificate of Outstanding Performance

This position was contracted through Remedy temporary services. Prior to August 1993, this position was contracted through Olsten.

1991 - 1992 Remittance Processing Department - Clerk

Education and Training

1993 – Present The University of Akron Akron, OH

Majoring in Computer Programming Technology, currently a part-time student at UA, with a 3.779 GPA

1992 – 1993 Cuyahoga Community College Parma, OH

1990 - 1992 Cuyahoga Valley J.V.S. Brecksville, OH

2-year Certificate program in Business Management Technology, earned 2-year Certificate with a 4.0 GPA